FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

- Quick checkout process

- Easily view your order status and order history

- Receive updates detailing our new releases and special promotions

 

2. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

3. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

It takes about 5-8 days to deliver (Including working days and weekends) .After the order is shipped, we will send your tracking number by email, and you can easily check the logistics status of your order on our homepage.

 

4. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please note that your shipping address cannot be modified once your order has been processed or shipped. Please update your shipping address to your residential address, not your holiday address.

 

5. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If something is missing, don't worry, we'll take care of everything for you,please contact us immediately: 

Email: aglewood@163.com
WhatsApp: (+852) 59125602